Contact Center Application
Key Responsibilities/div>
Manage test Performance automation standards, target operating model, framework and drive adoption of test automation globally various manual activities in test Environments. Manage and run large Scale blends with support of large scale load injection platform concurrently. Build new Truclient Test Framework to Support Rich Web HTML 5 Web Applications for Major organisation program in Performance centre 12.x Expert in writing test scripts in Java, True client, Web, Citrix protocol in performance centre. Implement network and service virtualisation according to project and test requirements. Ownership and operations on Large scale Test environment. Co-ordinate and Lead Major platform releases with average 20 small and medium scale projects in 4 weeks cycle. Responsible for all Platform performance KPI and hardware resource monitoring. Provide coordination in support of projects that span technical, process or organisational integration in the areas of Performance test automation Work on TPCO’s and early proving of Performance test frameworks to support large scale test. Responsible for Performance Centre, Sitescope and Diagnostic tool administration, licence and maintenance. Design, engineer, execute and analyse diverse and complex tests featuring SIP scenarios. Provide deep analysis and troubleshooting of imperfect call routing situations in test environment while pushing fixes toward production environments before the problem occurs. Analyse and predict VOIP quality issues and make recommendations for avoidance or rectification. Design and engineering for complex IXIA SIP test platform. Non Functional testing ownership of change within vast VOIP/SIP test environments incorporating large numbers of Windows/Linux servers and appliance class devices. Develop Log stash, Elastic search and Kibana solutions and reporting dashboards. Develop automated solutions for repetitive and time consuming problems and analysis. Develop HP Performance Centre test solutions. Provide Testing, validation and assurance in all aspects of customer contact centre technology. Responsible for Cost Estimation and Resource Estimation for individual programs and projects. Facilitate communication between the project, application teams for the CRM Platform programme Provide coordination between multiple working groups and vendors during testing. Delivery of development in test activities to support continuous, integration, build and delivery; Implementation of test management process to support new approach to testing. Performance Test Optimisations sessions with multiple geo based soak, stress and load profiles; Agile Portfolio Management along with daily activities such workshops, training, retrospectives, showcases and daily stand-ups. Working directly with the LWS Scrums to support both Agile and test driven software development lifecycle methodologies to achieve time boxed goals. Raising faults, Performance defects in JIRA and working with development to resolve them.
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